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Best Price Guarantee

Best Price Guarantee at The Barnstaple Hotel

10 Reasons to Book Direct

There are countless reasons why booking direct is best.

We know that sometimes it can be a struggle booking a holiday and not knowing where to get the best deals, which is why we recommend booking directly with us. 

At The Barnstaple Hotel, we are known for doing the best we can for our guests, this includes being honest and open about our prices. We use a ‘Best Price Guaranteed’ policy to show that our prices are accurate and as low as possible - however on the rare occasion you do manage to find a cheaper deal elsewhere, we will price match, this goes even if you’ve already booked elsewhere as long as you contact us 24 hours from having booked, it’s one of the many reasons why our guests return year after year. 

Booking directly has many perks for you as a hotel guest, below are just a few reasons why booking directly with us benefits you.


Perks of Booking Direct

1. Best Price Guaranteed

In the unlikely event that you find your stay cheaper elsewhere, we promise to match the price quoted elsewhere.* 

2. Exclusive Offers

You will receive exclusive offers and the most up-to-date information - It’s also the only place you can add dinner at a discounted price to your break. 

3. 48-Hour Cancellation

Our cancellation policy is 48 hours, giving you more flexibility should you need to amend your plans. 

4. Hassle-free Booking

Reserving on our website or booking on the phone is quick, clear, and easy and we can guarantee a friendly voice on the other end. 

5. Discounts to Attractions

We have teamed up with many North Devon attractions to offer our guests exclusive discounts, which are only available when you book direct.

6. Brend Collection

When you book direct you will be entitled to exclusive discounts and benefits available across the Brend Collection including 10% off total spend in a number of establishments. 

7. Free Leisure Facilities

As a hotel guest at The Barnstaple Hotel, you will have the opportunity to use the leisure facilities at our Leisure Club

8. Latest Information

Our websites are continually being updated with the latest details and photography so we will always provide you with the most up-to-date hotel news and information.

9. Room Upgrades

We always do our best to allocate you the best rooms we have available when you book directly with us, where possible we’ll offer free upgrades to guests that book direct.

10. We'll Always Try to Accommodate You

We also have a number of other hotels in the same town so if we are unable to accommodate you we can get you in touch with hotels that can.

How Does the Best Rate Guarantee Work?

Brend Collection “Best Price Guarantee” applies only to rates available to the general public.

Please note you will first need to make your reservation either through our website or through one of our reservation team before you can submit a claim. All claims need to be made via email. 

Upon verification of your claim, Brend Collection will honour the rate for the nights for which the lower rate was found.

Rooms on the other websites must be bookable on the internet at the time of verification.

Barnstaple Hotel Foyer with Receptionist and Seating Area

How to Make A Claim

Please forward your reservation confirmation email received together with the following information:

  • Your full name
  • Your reservation number
  • Your arrival date
  • The number of room nights our reservation is for
  • A print screen of the website where the lower rate is available and the website address

Please send this information to

* View our Best Price Guarantee Terms & Conditions


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