30th October 2017

Frequently Asked questions

What time is check-in? - The hotel rooms are available from 3pm onwards. Unless an early check-in has been requested prior to arrival.

What time is check-out? - Check out is anytime before 11am. Unless a late check-out has been requested.

Do you offer disabled rooms? - Unfortunately we do not have specific disabled rooms at The Barnstaple Hotel but we do have rooms on the ground floor which are wheelchair accessible, please be advised all showers are over the bath and we do not have a lift. When making your booking be sure to mention your requirements so we can make your break enjoyable and comfortable. If we are unable to offer suitable accomodation, we can advise you on other hotels within the group which may be more suitable to your needs.

Is parking available at the hotel? - Yes we have a large car park which surrounds the hotel. A porter is always available to assist you, and if you wish, your luggage can be collected from your car and delivered direct to your room. Our porter will also be available on departure.

What are the reception opening hours? - Our reception team is available from 7.00am - 10.30pm. From 10.30pm - 7.00am our Night Manager will assist you with check in or any other assistance you require. Overall our reception and switchboard is a 24 hour service.

Is wi-fi available at the hotel/in the room? - Yes we offer a free open wifi connection which is available in all areas of the hotel. If you are having any problems with connecting to the wi-fi you can call reception from your room for guidance.

Can I reserve a table in the restaurant? - Yes our restaurant is available to residents and non residents. If you have booked on a Dinner, Bed and Breakfast package, the restaurant will have a table automatically reserved for you, we just confirm the time on arrival. If you are on a Bed and Breakfast or Room Only package and would like to eat in the restaurant, it would be helpful to reserve a table at reception so that we can have the appropriate table ready for you.

Do you offer non-smoking rooms? - All of our rooms are non-smoking. We do not allow smoking anywhere inside the hotel, there are designated smoking areas outside the hotel.

Do you accept children? - Yes we do accept children. We charge £10.00 per child per night aged 3-16 years which then gives them access to our 'Kids Club' and 'Teen Club'. Our Kids Club is for ages 3-12 and includes: Free coke, lemonade and squash and free ice-cream tubs and ice poles in our Leisure Club, free children's breakfast and free main course from the children's menu when dining with parents. Our Teen Club is for 13-16 year olds and includes: Free coke, lemonade, and squash and free ice cream and ice poles in our Leisure Club.

What time is breakfast is served from? - Breakfast is served from 7.00am-9.30am Monday - Friday and 7.30am - 9.30am on Saturdays, Sundays and bank holidays.

Does the hotel offer room service? - Yes, the hotel does offer room service, there is a £3.00 tray charge.

Does the hotel have a swimming pool? - Yes, we have a Leisure Club which consists of a heated indoor and outdoor pool, a relaxation suite with hot stone beds, male and female saunas in the changing rooms and a fully equipped gym. The Leisure Club is open from 7.00am - 9.30pm everyday. Last entry to the Leisure Club is 9.00pm. The indoor pool is open all year round and the outdoor pool is open from April-October, weather permitting.

If I am gluten free or vegetarian can the hotel provide an appropriate menu? - Yes, the hotel can cater to these particular diets. Please make sure to mention when making your booking or on arriving at the hotel that you will require a suitable menu option so that the kitchen can be well prepared to cater to your dietary needs.

Where can I get a copy of my invoice after departure? - On check out you will receive a copy of your invoice when making payment. If you require a copy after leaving the hotel, give the hotel a call and we can email you a copy of your invoice or send it to you in the post.

Can I book without card details? - To guarantee a room for you, we take a card to keep on the account. If for some reason you did not have a card on your person at the time of booking, we can provisionally hold accommodation for 24 hours. If we have not heard from you within 24 hours then the booking will be cancelled.

Is the hotel open for food at lunch time? - Yes, the hotel is open for lunch from 12pm - 2pm daily and offers a wide range of bar snacks in our Heanton Bar.

Does the hotel have lift? - No

How long does it take to walk to the town centre? - Barnstaple Town Centre is a 15 minute walk. There are 2 different routes, either along the main road which will bring you to the end of the High Street, or along the Tarka Trail which brings you out along The Strand.

Is my credit card being charged at time of booking? - No we do not take payment from a card when a booking is made directly with the hotel unless it is requested to do so.

Which credit cards are accepted? - When making your booking we accept VISA Credit, VISA Debit, VISA Electron, VISA Purchasing, Mastercard, Mastercard Debit and Maestro. On departure at the hotel we all accept all card types including AMEX.

How can I change or cancel my reservation? - For any reservations made directly through the hotel these can be altered or cancelled through our reception team.

What is the cancellation policy?  - For bookings made directly with the hotel the cancellation policy is 24 hours prior to arrival.

Can I request a repeat confirmation email? - Yes, just call or email the hotel with your name and date of check-in and we can resend a confirmation email.

Can I check-in without my reservation number? - Yes, we only require a name at check-in.

Are there beaches close to the hotel? - The 4 most popular beaches are listed below:
Instow - 16 minutes drive, 6.3 miles
Saunton Sands - 17 minute drive, 7.5 miles
Croyde - 25 minute drive, 9.9 miles
Woolacombe - 27 minute drive, 11.4 miles

Are local bus timetables available? - All local bus timetables are available at the Tourist Information Centre and Bus Station in Barnstaple, or just ask at reception and we can print off any timetables required.

Which is the nearest train station? - Barnstaple Train Station is less than 1 mile away by car.

What time does the bar shut? - The bar will close at 11pm unless you are holding a private function at the hotel.

Do you serve a carvery during the week? - No, although our sister hotel; The Royal and Fortescue in Barnstaple offer a mid-week carvery.

Do you offer a laundry service? - Yes, we do at a charge, depending on what you require laundering, this can take a minimum of 48 hours as we don't launder it on site.

Is there an iron & ironing board available? - Yes, an iron and ironing board are available upon request at reception.

Do you have a cash point?  - No, there is one located in the CO-OP which is a 5 minute walk away.

Do you allow dogs? - No, our sister hotel The Imperial allows dogs in their Rivercourt building at a charge of £10.00 per dog per night. This is at the Managers discretion.

Do you have Sky Sports in the rooms? - All our rooms have Sky Sports. Our Heanton Bar has Sky Sports and BT Sport.